What’s covered

• Parcel lost in transit.
• Wrong item received.
• Manufacturing defects or significant damage on arrival.

What’s not covered

• Normal wear and tear or accidental damage after use.
• Items marked as non-returnable for hygiene reasons.
• Unauthorized modifications.

How to claim

• Contact us via the support form with your order number and photos/video (if applicable).
• We will respond with next steps within 1 business day.
• Approved claims are refunded or replaced according to your choice and availability.

✉️ Support email: info@colibri.sale