Contact support
Describe your request — we’ll reply by email.
⏱️ Typically replies within 24 hours
🗓️ Mon–Fri 10:00–18:00 (CET)
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Business hours
| Mon–Fri | 10:00–18:00 (CET) |
| Saturday | Occasionally on duty |
| Sunday | Closed |
⏱️
Typically replies within 24h · Timezone: CET
FAQ
📦 How do I track my order?
Go to Track order and enter your email and order number.
🚚 How long is delivery?
Usually 7–18 business days. The ETA is shown on the product page and in cart.
🔁 How to return or exchange?
Go to the returns page and follow the steps. We’ll provide the label and address.
🏷️ Can I use a coupon?
Yes—enter the code at checkout. Weekly coupons are in our newsletter.
✏️ Change address after ordering?
Contact us ASAP via the form with your order # and the correct address.
🛡️ What does Colibri Guarantee cover?
Payment protected until delivery, help with issues, refund for loss/defect. More here.
