Returns & Exchanges
You have 14 days after delivery to request a return or exchange.
Conditions
- Item must be new, unworn, with tags and original packaging.
- Hygiene/personalized items are not returnable (except defects).
- Return shipping costs: if you changed your mind — you cover them; if it’s our mistake (defect/wrong item) — we cover them.
How to request
- Fill the “Contact support” form and choose “Return/Exchange”.
- Wait for our email with return label/address and instructions.
- Ship the parcel and keep the receipt/tracking.
✉️ Support email: info@colibri.sale
Refunds
After inspection, refunds are issued to the original payment method within 3–10 business days (bank-dependent).
